Festool SERVICE All-Inclusive Logo

In recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Well, Festool is not that kind of company. We aspire to build and maintain meaningful relationships with each of our customers, especially in times when you need us the most. That's the essence of SERVICE All-Inclusive, a new way of doing business from Festool that puts our approach to service at the same caliber as our tools... second to none.

In short, SERVICE All-Inclusive means that every Festool power tool comes bundled with an industry-leading package of offerings to support you and assist with any problems you might encounter with your tool.

To take full advantage of these services and make using them easier, we highly recommend that you take the opportunity to register your tools with us. Registering your tool offers these benefits and more:

  • Should you need to send your tool for repair or servicing, the process will be much faster.
  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire.
  • Access videos for demos and tips to help you get the most out of your investment.

This policy applies only to tools purchased from authorized Festool dealers in the U.S. and Canada.

36-Month Comprehensive Warranty
The most comprehensive warranty in the industry provides coverage from 36 months of the date of purchase.

10-Year Parts Availability
Festool guarantees availability of spare parts for 10 years after the product is discontinued. If we no longer stock a spare part for the period specified, you will receive a new machine free of charge as a replacement.

3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.

24/7 Online Service Hub
Access spare parts catalogs and product manuals, fill out repair forms and mailing labels, and review video content online anytime.

30-Day Money Back Guarantee
Customers are provided with a no-risk, 30-day money back guarantee. If they are not completely satisfied, they can return the tool for a refund.

48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.

Dedicated Service Hotline
Factory-trained service professionals are available for troubleshooting and questions about repairs at 888-337-8600. Se habla Español

Instructional Videos
A comprehensive library of troubleshooting and how-to videos are available online anytime.

Festool Service All-Inclusive

© Copyright 2021 Festool USA, Tooltechnic Systems, LLC. All rights reserved. Festool reserves the right to correct any erroneous information on this site.